Check that your Internet connection is providing a decent speed to download transactions online from your bank database. Also, check that your Internet security programs are not interfering with QuickBooks from entering the banking server. If they are doing it, configure Windows Firewall or other security program settings to get rid of QuickBooks Error OL-393.
Solution 2:- Try Resolving the Error With A Test File
If the OL-393 QuickBooks Error still flashes on your system's screen, executing with a test file will help identify the exact cause and solve the issue.
- Open QB Desktop > Go to File > Click on New Company.
- Opt for Express Start, then QuickBooks Setup Window will open.
- Submit all the required information for creating a new company file.
If following the last step shows an error, the fault is emerging from your bank. Go to your bank, and ask for the reason behind the server down. After confirming that the issue has been resolved, then login to your online banking with your credentials.
Solution 3:- Sync QuickBooks Connection with your Bank
If the issue is not popping up from the bank side, you will need to sync your QB server connection with the financial institution to resolve QuickBooks Error Code OL-393.
- Open QB > Go to List menu > click on Charts of Accounts.
- After that, pick any preferred account to deactivate, opt for the Edit account after right-clicking on it.
- From the Bank Feed Settings section, click on Deactivate all online services.
- Click OK to verify your choice.
- Finish the deactivating process by clicking Save and then Close.
- Finally, turn-on the feeds and check if refreshing QB can eliminate Intuit QB Error Message Code OL-393.
Once you're done correctly following the above instructions,
QuickBooks Error OL-393 will no longer present. In case you face any problem while performing these troubleshooting steps, we recommend you call us QuickBooks Support Team at
+1(800) 280-5969.